Your organization’s network operations center (NOC) works in tandem with your security operations center (SOC). Your SOC ensures the security of your network and data by monitoring for security issues; your NOC ensures the performance and availability of your network by monitoring its health. A well-functioning NOC is the foundation of a robust SOC.
Mosaic451’s NOC team can provide monitoring, operations, and escalation services for production environments, as well as operations support for public, private, and hybrid cloud environments. By monitoring your network and fixing trouble spots before they become major issues, our NOC solution reduces system downtime, mitigates security risks, and frees up your internal IT staff to work on mission-critical projects rather than getting bogged down in day-to-day network operations.
The Integrated, Applications-Centric, Next-Generation NOC
Traditionally, NOCs have focused on hardware, and many competing services still take this approach. However, most organizations don’t care whether the lights on their routers or switch ports are red or green. They care about the health and performance of the key applications that allow them to conduct business. They want to know which applications are running on the network, how they are being used, and how their performance could be improved. They want the NOC to identify applications problems before their end users do. That’s why Mosaic451’s NOC solution focuses on application operations, extending into applications, databases, and KPIs, which go far beyond the scope of a traditional NOC.
Our NOC services are fully customized to your specific organization and situation. Mosaic451 installs operations architects and staff on your organization’s site so that we can capture operations processes and business concerns, and integrate with your engineering staff. Among the services we can provide are:
- Instrumentation and monitoring
- TAC escalation for provider environments
- Full operations, administration, and maintenance (OAM)